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Members FAQ

Everything you need to know to access your videos, games, and learning materials

📹 Watch: How to Access Your Learning Hub

It's easy — and you get instant access as soon as you purchase!

  1. Go to www.firststepreading.com/my-account/
  2. Log in with the email and password you used when purchasing
  3. You'll see a "Go to Learning Hub" button in your dashboard
  4. Click it — you're in! No second login needed 🎉
Visit www.firststepreading.com/my-account/ and click "Lost your password?" below the login form. Enter your email address and we'll send you a reset link within a few minutes. Check your spam folder if you don't see it!
The program works on any device with a web browser — computer, tablet, or smartphone. For the best experience with the games, we recommend a tablet or computer. No apps to download — just open your browser and go!
The Learning Hub button appears when you're logged in with the same email address you used to purchase. If you're logged in but don't see it, try:
  • Logging out and back in
  • Checking if you used a different email when purchasing
  • Emailing us at [email protected] — we'll sort it out!
Your membership is for one household — you can use it with all your children at home. Please do not share your login credentials with others outside your home. Each household should have their own membership.
Your online access is ongoing as long as your account is active. There are no expiry dates — take as long as you need to work through the program at your own pace!
We're here to help! Email us at [email protected] with:
  • Your full name and email address
  • What device and browser you're using
  • A description of what's happening
We'll get back to you within 1–2 business days!