Our Policies

Our Guarantee:

FirstStepReading.com provides a customer satisfaction guarantee. If you are unhappy with your purchase for any reason, just contact us within 7 days of receiving the item. Simply request an RMA#, and we will refund the full purchase price as soon as the item is returned to us.

Privacy Policy:

FirstStepReading.com appreciates the trust you place in FirstStepReading.com and we are committed to respect your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

Your Information:

We may collect the following information: Name, Address, Telephone Number, Email Address, and Credit Card information. Information is gathered when Customers: Make a purchase on the FirstStepReading.com website Inquire about our services Subscribe to our e-newsletters Join our Reseller Program

FirstStepReading.com maintains the data that you provide, along with a record of your purchases, in a secure database.

Using Your Information:

FirstStepReading.com wants to provide you with the best possible shopping experience. In order to do this, FirstStepReading.com collects information that allows us to: Process and track your order Provide the services you request Contact you about the status of an order Send you promotional offers that will be of interest to you Customize our communications to you Improve our merchandise selection and customer service

Sharing Your Information:

FirstStepReading.com has contracts with other companies to provide certain services including credit card processing and shipping. FirstStepReading.com provides these companies with only the information they need to perform their services and FirstStepReading.com works closely with the companies to ensure that your privacy is respected and protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than FirstStepReading.com.


To the fullest extent permitted by law, FirstStepReading.com, and all contents on the website, videos, and products are for promotional and entertainment purposes only. All information provided by FirstStepReading.com has not been independently verified and cannot be guaranteed. All information, videos, and products offered by www.FirstStepReading.com should be independently verified. Access to and use of www.FirstStepReading.com’s website, videos, and products is provided at the user’s own risk and the user will not hold FirstStepReading.com, or any of the parties involved in creating, producing, developing, or delivering the videos, books, website content, information, and products liable for any loss, injury,claim, liability, errors, omissions, or damages of any kind.

Copyright Policy:

All rights including copyright on this website are owned by FirstStepReading.com Any use of this website or its contents, including copying or storing the website in whole or part, other than for personal, non-commercial use, is prohibuted without the permission of FirstStepReading.com. All products provided for sale on the FirstStepReading.com website are copyrighted by FirstStepReading.com and may not be reproduced, duplicated, or copied, in whole or part, without the permission of FirstStepReading.com.