Frequently Asked Questions

Got questions? We've got answers! Here's everything parents ask us most.

First Step Reading guides children from the very beginning all the way to a mid-Grade 1 reading level. After completing the program, children will be ready for Beginning Readers Level 1 (F/G, Level 10/11). They'll know how to identify short and long vowel words, digraphs, blends, and exceptions — the true foundation of reading!
Children as young as 2–3 years old have successfully completed this program. In fact, Heather's own twin boys were reading at age 2! The lessons are designed to be fun and engaging, making it perfect for young learners. Most families start between ages 3–5, but the program works well at any age.
Absolutely not! The video lessons guide both you and your child through every step. Just sit together and follow along. No teaching degree, no special equipment — just you, your child, and the videos. It's that simple!
The Online Package ($28.88) includes: 50+ video lessons, digital lesson books for all levels, 25+ online games, digital flashcards, and online sight word readers. You get instant access as soon as you purchase — no waiting!
The Online Package ($28.88) is fully digital — instant access to all videos, games, and digital books. The Complete Package ($42.88) includes everything in the Online Package PLUS physical lesson books and teaching DVDs mailed directly to your home. Great for families who prefer physical materials!
Once you purchase, you'll receive login credentials by email. Sign in at www.firststepreading.com/my-account/ and you'll see a "Go to Learning Hub" button in your dashboard. One click — and you're in! No separate login needed for the games.
Yes! We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, contact us at [email protected] and we'll refund your purchase — no questions asked.
The program is self-paced — you go at whatever speed works for your child. Some families complete it in a few months; others spread it over a year. There's no rush! The key is consistent short sessions (15–30 minutes) rather than long marathon lessons.
Yes! The online program works on any device — computer, tablet, or smartphone. The games and videos are accessible through your web browser, so nothing to download or install.
Yes! First Step Reading is built on a systematic phonics foundation. Children learn letter sounds, blending, short vowels, long vowels, digraphs, blends, and sight words — in a carefully sequenced order that mirrors how the brain naturally learns to decode words. It also incorporates sight words (high-frequency words) alongside phonics, which is the same evidence-based approach used in top schools.
Plan to sit with your child for each lesson — especially at the beginning. The videos guide you both step by step, so you don't need to teach; you just follow along together. Most families do one lesson per day, 15–30 minutes. As your child gains confidence, they'll become more independent with the games and books. Think of it as quality learning time, not a chore!
Yes! We offer a School District Package designed for classroom use. Teachers get a dedicated portal where they can manage their class, track student progress, and use the videos and games on a whiteboard or individual devices. See the School District Package →
Many families with children who have dyslexia, autism, ADHD, or other learning differences have had great success with First Step Reading. The multi-sensory approach — watching, listening, reading, and playing games — helps reinforce learning in multiple ways. The self-paced format means you can repeat lessons as many times as needed. We always recommend consulting with your child's specialist as well.
No problem! The program is designed so you can start at any point. If your child already knows their letters, you can skip ahead to the blending and word-reading lessons. Many parents use the early lessons as a confidence booster even for children who have some prior knowledge — it reinforces the foundation before moving to harder concepts.
We're happy to help! Email us at [email protected] and we'll get back to you as soon as possible. You can also visit our Contact Us page.
We're happy to help! Email us at [email protected] and we'll get back to you as soon as possible. You can also visit our Contact Us page.

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